Frequently asked questions
What is the return policy?
Our goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let us know and we’ll do our best to work with you to make it right.
Are any purchases final sale?
We are unable to accept returns on certain items. These will be carefully marked before purchase. Please reach out to me if have any questions - hello@bagsbyuma.com
When will I get my order?
Delivery takes 4 -14 days after shipment. We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information.
Who makes the bags? And where?
I'm Uma and I make the bags. I source materials from all over the continent, ethically and consciously. I make sure the bags are quality and a fair value.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.