FAQ

✨ About Our Bags

Frequently Asked Questions

Are your bags handmade?
Yes. Each bag is handcrafted in Africa by skilled artisans using premium materials. We take pride in the craftsmanship and cultural stories behind every piece.
What materials do you use?
We use high-quality materials including genuine leather, cotton Ankara, and velvet. Sustainability and longevity are core to our selection process.
Are your bags made in Africa?
Absolutely. All our bags are designed and made on the continent, supporting local talent and ethical production practices.

📦 Shipping & Delivery

Frequently Asked Questions

Where do you ship to?
We ship worldwide. Standard and express shipping options are available at checkout.
How long does shipping take?
Shipping within South Africa: 2–5 business days International shipping: 5–10 business days Note: Delivery times may vary based on your location and customs processes.
Do you offer free shipping?
Yes, we offer free shipping on orders over $150

💳 Orders & Payments

Frequently Asked Questions

What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and select local payment gateways
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, contact us within 24 hours at [support@bagsbyuma.com] to make changes.

🔁 Returns & Exchanges

Frequently Asked Questions

Do you accept returns?
Yes. We accept returns within 14 days of delivery, provided the bag is unused and in its original condition. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Can I exchange my bag for a different one?
Yes, subject to stock availability. Contact our support team to arrange an exchange.

👜 Product Care

Frequently Asked Questions

How do I care for my bag?
Keep your bag in its dust bag when not in use. For leather pieces, use a soft cloth and leather conditioner occasionally. Avoid excessive moisture and direct sunlight.

Our Promise to You

At UMA, we believe a handbag is more than just an accessory—it's a statement of culture, care, and craftsmanship.

Every bag we create is a reflection of our unwavering dedication to quality, detail, and storytelling. From sourcing premium materials to working hand-in-hand with our artisans, we ensure each piece is crafted with purpose and pride.

But our mission doesn’t stop at design. We’re committed to providing you with an exceptional customer experience, from first click to delivery and beyond. Whether you have a question, a concern, or just want to share your love for your bag, we’re here for you—always.

Because you deserve nothing less than the best.

Still need more help?