Meine personenbezogenen Daten nicht verkaufen oder weitergeben
✨ About Our Bags
Frequently Asked Questions
Are your bags handmade?
Yes. Each bag is handcrafted in Africa by skilled artisans using premium materials. We take pride in the craftsmanship and cultural stories behind every piece.
What materials do you use?
We use high-quality materials including genuine leather, cotton Ankara, and velvet. Sustainability and longevity are core to our selection process.
Are your bags made in Africa?
Absolutely. All our bags are designed and made on the continent, supporting local talent and ethical production practices.
📦 Shipping & Delivery
Frequently Asked Questions
Where do you ship to?
We ship worldwide. Standard and express shipping options are available at checkout.
How long does shipping take?
Shipping within South Africa: 2–5 business days
International shipping: 5–10 business days
Note: Delivery times may vary based on your location and customs processes.
Do you offer free shipping?
Yes, we offer free shipping on orders over $150
💳 Orders & Payments
Frequently Asked Questions
What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and select local payment gateways
Can I make changes to my order after placing it?
If your order hasn’t shipped yet, contact us within 24 hours at [support@bagsbyuma.com] to make changes.
🔁 Returns & Exchanges
Frequently Asked Questions
Do you accept returns?
Yes. We accept returns within 14 days of delivery, provided the bag is unused and in its original condition. Customers are responsible for return shipping costs unless the item was damaged or incorrect.
Can I exchange my bag for a different one?
Yes, subject to stock availability. Contact our support team to arrange an exchange.
👜 Product Care
Frequently Asked Questions
How do I care for my bag?
Keep your bag in its dust bag when not in use. For leather pieces, use a soft cloth and leather conditioner occasionally. Avoid excessive moisture and direct sunlight.